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BITES SHOP will happily refund your purchase or replace any products which falls below the high standard you expect. Please return it to the Ben's Independent Grocer (B.I.G) store shown on the receipt for a replacement or refund within same period as mention in FAQ.
Products could be refunded at the store’s customer service counter that is shown on your receipt within 3 days of the purchase date if below conditions are met:
a) Original receipt is provided
b) Products are still in good condition in original packaging
c) Price tag is not removed (if any)
d) We require state-issued photo identification for returns. If you choose not to provide us with an ID, we will not accept the return. We reserve the right to not give refunds, even if the original receipt is presented.
This policy does not apply to:
a) Frozen and chilled food
b) Fresh Produce
c) Perishable and/or semi-perishable goods
d) Clearance products
e) Bulk items
f) Expired products while they expired in customer’s possession after purchase
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via email at email@example.com. In some cases, BITES SHOP may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
Any extra payment made will be reimburse to your payment card/account/e-wallet. Please allow 3-5 working days from goods received date to process your reimbursement. Please note each issuer bank will have different time periods from 7-14 working days to reflect the refunded sum in your bank account/ statement.
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